INTRODUCTION

These Terms & Conditions (“Terms”) apply to your use of this website and to any purchases you make from Dress Up Arena Ltd (“we”, “us”, “our”). By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

ABOUT US

Dress Up Arena Ltd is a UK business trading as Dress Up Arena.

ELIGIBILITY

You must be at least 18 years old (or have permission from a parent/guardian) to place an order. When you place an order, you confirm that the information you provide is accurate and complete.

PRODUCT INFORMATION

We take reasonable care to ensure product descriptions, images and pricing are accurate. However:

  • Product colours may vary slightly due to screen settings and lighting.

  • Minor differences in finish may occur between batches.

  • Where a mistake is identified, we reserve the right to correct it and (if needed) cancel the order and issue a refund.

PRICES & PAYMENT

  • Prices are shown on the website and are payable in full at checkout.

  • We accept the payment methods displayed at checkout.

  • If a payment is reversed, charged back, or fails, we may cancel the order.

ORDERS

  • An order is only accepted when we email you an order confirmation.

  • We may refuse or cancel an order for reasons including suspected fraud, stock availability, or errors in pricing/product information. If we cancel after payment is taken, we will refund you.

DELIVERY

  • We deliver to the shipping address provided at checkout. Please ensure it is correct.

  • Delivery times are estimates and not guaranteed.

  • We are not responsible for delays caused by events outside our reasonable control (for example courier disruption or customs processing).

INTERNATIONAL ORDERS (CUSTOMS & IMPORT CHARGES)

International orders may be subject to customs duties, import taxes, handling charges or local fees applied by the destination country. Any customs duties, import taxes, or local fees charged by the destination country are the customer’s responsibility.
It is the customer’s responsibility to check local rules/restrictions before ordering (including whether a product is permitted in the destination country). If an order is refused by customs or returned due to unpaid charges or local restrictions, we may treat it as a return and refund only where required by applicable law.

RETURNS & REFUNDS

Our Returns & Refunds rules (including change-of-mind returns, faulty/damaged items, and any exclusions) are set out in our Returns & Refunds Policy. That policy forms part of these Terms.

NO EXCHANGES

We do not offer exchanges. If you would like a different size/style, please place a new order and (if eligible) return the original item in line with our Returns & Refunds Policy.

INTELLECTUAL PROPERTY

All content on this website (including text, images, logos and design) is owned by Dress Up Arena Ltd or licensed to us. You may not copy, reproduce or use it for commercial purposes without written permission.

ACCEPTABLE USE

You must not misuse this website. This includes attempting to access systems without authorisation, introducing malware, scraping, or disrupting the site’s operation

LIMITATION OF LIABILITY

We do not exclude liability where unlawful to do so. Subject to that:

  • We are not liable for losses caused by events outside our reasonable control.

  • We are not liable for indirect or consequential losses.

  • Our products are sold for personal use; we are not liable for business losses.

CHANGES TO THESE TERMS

We may update these Terms from time to time. The version posted on this page applies at the time you place your order.

GOVERNING LAW

These Terms are governed by the laws of England and Wales. Disputes are subject to the courts of England and Wales.

CONTACT

If you have questions about these Terms, contact us at support@dressuparena.com.